Information We Collect
- Personal Information: Name, email, phone, delivery address
- Account Information: password (encrypted), preferences
- Transaction Data: purchase history, payment methods, order details
- Device Information: IP address, browser type, device type, OS
- Usage Data: pages visited, products viewed, time spent
- Communication Data: inquiries, feedback, reviews
How We Collect Information
We collect information directly from you, automatically via cookies, from third-party services, through customer support, newsletter subscriptions, and social media interactions.
How We Use Your Information
- Processing and fulfilling orders
- Managing accounts and providing support
- Sending updates and notifications
- Personalizing shopping experience
- Marketing communications (with consent)
- Improving services
- Preventing fraud and ensuring security
- Complying with legal obligations
Information Sharing
We may share your information with delivery partners, payment processors, analytics providers, customer support tools, and legal authorities when required. We never sell your personal information.
Data Security
We implement SSL encryption, secure password hashing, regular audits, access controls, PCI-DSS compliant payment processing, and employee training to protect your data.
Your Rights
- Access, correction, deletion, opt-out, portability, and objection rights
Cookies and Tracking
We use essential, analytics, marketing, and preference cookies. You can manage cookie preferences in your browser settings. See our Cookies Notice for more details.
Data Retention
Account data is retained while active, transaction records for 7 years, marketing preferences until opt-out, and inactive accounts are deleted after 3 years. You may request earlier deletion.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect data from minors. Parents should supervise children's online activities.
International Transfers
Your data may be transferred internationally to service providers outside Kenya, with adequate protection measures applied.
Updates to This Notice
We may update this Privacy Notice periodically. Changes are effective upon posting. Material changes will be communicated via email. Continued use constitutes acceptance of updates.